The best product managers start in UX

ProductManager_UX_Venn

Some may find this controversial, disagree or just find it to be utter rubbish, but I believe, in the venn diagram of product management, it’s the background in user experience that truly makes the best product manager. I believe that in time, it will be UXers and UX designers or folks who came up through design that will eventually come to be the best product managers. You can have an understanding of the business. You can have an understanding of the IT. In both of those cases you’re removed from what the user are looking for and what they’re hoping to achieve with the product, and focused on the other facets of the respective discipline.

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Evangelizing for UX Without Overwhelming Your Organization

evangelism_evangelize_ux

So you’re organization wants to get started with UX? Maybe your CMO heard about it at a buzzword-filled session at some marketing conference or as a designer you’re tired of designing, by committee, things that don’t meet user’s needs, or maybe, you’re somewhere in between? Whatever the case, you’ve found yourself at the front lines of advocating for this new approach and all that comes with that. Ok. So do you want the good news or the bad news first?

Bad news…?

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UX simplicity is an iterative process

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When it comes to design, reducing something to its most basic parts is not just a design or aesthetic discipline, but it’s also the discipline of looking at what’s needed rather than trying to imbue the design with what you want.

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Emotional Intelligence at the center of UX

emotional-intelligence-UX-design
Logic meet Inspiration

Emotional Intelligence, in the world of psychology, is a relatively new concept, but EI, or sometimes EQ – Emotional Quotient, is at the center of the user experience. Some folks might think that this is crazy or an extreme extrapolation, but follow me, here… If you look at Daniel Goleman’s Five Components of Emotional Intelligence it’s not a leap to see them as the center of UX:

  • Self-awareness
  • Self-regulation
  • Internal motivation
  • Empathy
  • Social skills

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The problem with “intuitive” design

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Over the years I’ve talked with many people about creating intuitive designs, making something user friendly, usable, even, in the contexts of websites, apps and products. However, the idea of ‘intuitive’ presupposes that one person is able to nail, completely, what is or is not intuitive without any user perspective. Sure, we can can make some basic deductions about a user experience or user expectations based on what we think we know about a user, but really the smallest bit of scrutiny given to the idea of making something intuitive, makes the entire idea fall apart.

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